Reviews & Patient Insights
Private patient feedback and the patterns behind it.
Demo mode: fictional feedback only. No real texts are sent and comment analysis is simulated until messaging, AI processing and privacy safeguards are verified.
Text-message requests
Send automatically after completed visits
Only when an appointment is marked completed. Never for cancelled or missed visits.
Delay after completed visit (hours)
Sending hours
Applied in the recipient's local time
–
One reminder after 48 hours
Stops after feedback, opt-out, or public-review click
Contact-frequency limit
Max one new invitation per patient every N days
Preview: Lakeside Dental Studio: We'd value your honest feedback. Share your experience here: https://pilot.example/f/••••. Reply STOP to unsubscribe.
Recipients are never selected or excluded based on predicted satisfaction, past complaints or expected ratings.
Public review option
When set, every patient sees the same “Leave a public Google review” option, before and after submitting, regardless of rating. No incentives, no filtering, nothing is published automatically.
Google review import
Public reviews are not imported or scraped.
Analysis & pattern rules
Recurring theme: minimum responses
Recurring theme: within days
Minimum comments per period for % comparison
AI comment analysis
Simulated in demo. Real feedback requires an approved processing arrangement.
Front Desk permissions
Front Desk can view feedback
Front Desk can manage follow-ups and send requests
Pilot AI Admin access
None by default. Requires an audited, reason-logged grant.
Go-live prerequisites
Real messaging and real patient data stay disabled until each item is verified
- Approved SMS provider connected and verified
- Business associate agreements signed (SMS and AI vendors)
- Approved AI processing arrangement for patient feedback
- Consent records imported with source, timestamp and scope
- Practice approval of template and sending rules
- Security review of feedback links and access controls
- Google review link verified by the practice
Audit log
- Priya Shah · Updated review request template · Sep 30, 4:10 PM